Thanks for the Feedback: The Science and Art of Receiving Feedback WellThe coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education. |
Contents
INTRODUCTION | 1 |
THREE TRIGGERS | 15 |
SEPARATE APPRECIATION COACHING AND EVALUATION | 29 |
FIRST UNDERSTAND | 46 |
SEE YOUR BLIND SPOTS | 77 |
DONT SWITCHTRACK | 102 |
IDENTIFY THE RELATIONSHIP SYSTEM | 123 |
LEARN HOW WIRING AND TEMPERAMENT | 147 |
DISMANTLE DISTORTIONS | 165 |
CULTIVATE A GROWTH IDENTITY | 183 |
NAVIGATE THE CONVERSATION | 229 |
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Common terms and phrases
actually advice Alita America's Got Talent American Nazi party amygdala Annabelle appreciation Atul Gawande aware behavior better blind spots boss boundaries brain challenge chapter coaching colleagues Dick Grote discuss distort e-mail emotional evaluation experience feed feedback conversations feedback giver feel fixed frustrated getting give going growth identity happy hard Harvard Law School hear ideas impact improve intentions internal voice interpretation John Gottman judgment Kenzie kids Krista labels listening look Louie matter mean mentor mindset mirror neuron Monisha negative feedback negotiation notice okay organization ourselves percent person positive prefrontal cortex problem questions reaction receiving feedback relationship system relationship trigger response Robert Cialdini Roger Fisher role Roseanne skills someone step back story suggests supportive mirrors switchtrack talk tell Thanks there's things thoughts tion topic trying understand upset What's right wiring worried wrong